If you change your mind about anything you buy online during, simply return the item(s) unused with all labels still attached and in their original packaging within 30 days of your collection/delivery date for a full refund, exchange, or replacement. We cannot accept returns on personalised items.
*Kindly be aware that you are responsible for any returned product until we receive it and one of our team members acknowledges its receipt.
How to return
Alternatively, you can register your return by emailing golf@bulwellhall.co.uk or by calling 01159 272767 (Monday-Friday 9:00am to 4:00pm) quoting your name, order number, the items you are returning, and the reason for your return. Please also let us know your preferred return route.
You can of course try an item on like you would in a shop, but please don’t wear it for longer than required. If an item is returned to us damaged, worn or in an unsuitable condition, we won’t be able to give you a refund and we will reject the return and send the item back to you. In order to receive your full refund, all the items must be returned to us unworn/unused and in the same condition, you received them. This includes the original packaging with all the tags and labels still attached (e.g shoes returned in the original shoe box – The shoe box should be placed in a bag or a bigger box, DO NOT put any tape/labels on the shoe box itself as this makes it unsuitable for return!).
Important Note: If you’re returning to our pro shop, please ensure the parcel is in original packaging. It is not the Professional’s responsibility to package your return.
Where to return
Return FREE to store – recommended for larger items
We offer FREE returns to our pro shop. Take your item back directly to our pro shop.
Return FREE by Royal Mail
We offer FREE Royal Mail returns service using the label included within your parcel. Alternatively, if you call or email us to register your return, we will email you a FREE returns label. Please follow the instructions on the email. To find your nearest Post Office, please visit www.postoffice.co.uk/branch-finder
Refunds
We aim to process all refunds within 48 hours of receiving your return item(s) as long as the product is unused with all labels still attached and in their original packaging.
Additional notes
Golf Partners Group Ltd. holds no liability (outside the normal warranty given by the manufacturer) with regard to the return of any goods, purchased by a consumer, which currently conforms to R&A or USGA regulations but may not do so in the future due to changes to the rules set by the governing bodies of the game.
We cannot accept returns on used merchandise, special offers, custom-fit golf clubs and personalised items.
If you received a free gift or voucher with any item you are returning you must also return the free gift/voucher, otherwise, we will not be able to process any refund/credit. If you have received a voucher due to purchasing an item then this voucher will be made void if the purchased item is returned for an exchange/refund.
Any queries relating to Returns, please contact our Pro Shop on 01159 272767 between the hours of 9am-4:00pm on a weekday.